Shipping policy
My checkout page says my order cannot be shipped to my location?
Please reach out to us and we will get it taken care of. We have pre-selected the most popular shipping locations/countries based on sales demographics to be able to be shipped to, but more can always be added. If your country is eligible for shipping, we will arrange it. Contact us here, or use the chat icon on the bottom right of the store page to speak with us as well.
When will my order ship?
Made-to-order print production timeline + shipping combined timeline is 5-13 days. This includes 2-7 business days for production and 3-6 days for shipping. * These timelines are estimates only and are based upon calendar trends.
As soon as an order is ready to ship, you will receive a shipping confirmation email that includes your tracking number. This email is usually sent within 2-7 business days after your order has been placed. Most processing times are just a few short days - all timelines are estimated only, based upon current calendar trends. Please allow slight shipping delays during the end-of-year holiday rush.
We recommend waiting at least 7 business days from your order date before contacting us regarding the status of your order. Of course, if you should need help in the meantime, please send us a message.
If more than this time has already passed... First, ensure our shipping confirmation email does not end up in your spam or junk folder. We send all emails from “thockworks@gmail.com”.
If you would like us to look into this further on our end, we would be happy to do so!
Submit your request here
My order says delivered but it was not - what now?
Have you received an email that says your order was delivered but you are unable to find it? This issue is rare, but does happen from time to time. Sometimes USPS and UPS mark packages delivered a day or two beore they actually are, so if you have waited two days, please read on. We’ve had much success with our customers solving this issue by following these steps, so please try these first, and if you still can’t find your package, please contact us with your order # and name/shipping address:
1) Please verify your current mailing address is the same address on the order confirmation email you received (spelling mistake or did you use an old address?).
2) Check with neighbors, roommates, and other household family members, to see if they may have received the package and neglected to tell you. This happens a lot!
3) Check around your porch and front door, or side door(s). Most times, orders are placed inside your mailbox but sometimes they are left around the box instead.
4) If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
5) Consider calling your local post office with your tracking number and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.
My tracking # Still Says “Pre-Transit” - why hasn't my order been shipped yet?
If your tracking # says “Pre-Transit, USPS (or other carrier) awaiting item" for a longer period than it should be, here are a few reasons why this happens and what we can do about it.
In most cases, the package has indeed been handed off from our print production partner here in the US to USPS, however, sometimes the tracking barcode needs to be scanned properly as it travels from each city/state processing center toward your address. Sometimes it will arrive in your mailbox even though the tracking still says pre-transit, other times it will update closer to the arrival date.
Most times, this critical step helps flag the tracking # to be updated in a short amount of time. Head to www.usps.com, and enter your tracking # (from your shipping confirmation email). Go to the “Text & Email Updates” drop-down menu, and select the Expected Delivery Update, Day of Delivery Update, and Delivered Update boxes (either text or email).
If your tracking # still hasn’t been updated in a few days after doing this, please submit a help request, and we’ll be happy to do what we can to help...
Submit your request for help here